Most people think that computer may answer all of his question. It is wrong view. Computer - it is only instrument. Instrument like stick or stone. Some people use computer term, and think that he know what, and know how:)). CRM - it is not computer program. BI - it is not IBM soft. It is term create by smart people. He use it for simplification communication each other. And he don't hide it. He may post it in her blog or book or some else where. Foolish people listen it, and "BI for you help...". Lose weight asshole!!!